ZetBet Privacy Policy — Your Data Is Our Responsibility

When you register and use the ZetBet platform, we collect two types of data — what you provide directly and what is gathered automatically. A detailed breakdown is provided below.

During KYC (Know Your Customer) verification, additional identity documents such as a passport or driving licence copy may be requested. These documents are used solely to confirm your identity and are stored on secure servers.

ZetBet uses your information only for specific and lawful purposes. We never use your data without your consent. The key uses are outlined below:

• Account Management: For creating, verifying, and maintaining your ZetBet account.
• Payment Processing: To process deposits and withdrawals securely.
• Service Improvement: To personalise your experience and improve the platform.
• Security Assurance: To prevent fraud, money laundering, and other suspicious activities.
• Legal Obligations: To comply with the requirements of regulatory authorities.
• Contact: To send you important updates, promotions, and service-related communications.

ZetBet also analyses your gaming behaviour to provide responsible gaming safeguards. If any unusual patterns are detected, we may proactively reach out to you.

How long ZetBet retains your data depends on the type of data and any applicable legal requirements. We do not keep information longer than necessary.

• Account Information: For the duration of account activity and 5 years after closure (legal obligation).
• Transaction Records: 7 years (as required by financial regulatory law).
• KYC Documents: 5 years after account closure.
• Cookies & Browsing Data: Up to 13 months.
• Support Messages: 3 years after last contact.

Once the retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.

ZetBet never sells your personal information. However, in certain circumstances, limited data may be shared with trusted partners:

• Payment Provider: Minimum data required to process transactions with Mobile Pay, Nagad, and Rocket.
• Identity Verification Services: Licensed entities engaged for completing the KYC process.
• Technology Providers: Cloud storage and cybersecurity service providers.
• Legal Authority: Upon a court order or a lawful request from a regulatory authority.

Game software providers may receive limited technical data necessary for game operation, but they do not have access to your personal or financial information. Your data is never shared with any external marketing agency.

The ZetBet website uses cookies and similar technologies. Cookies are small files stored in your browser that help improve your experience on the site.

All cookies except essential ones are activated only with your consent. You can manage or delete cookies at any time through your browser settings. Note that disabling cookies may affect certain features.

As a ZetBet user, you have the following rights over your data. To exercise any of these rights, contact us at support@zetbet.wine.

If you believe ZetBet is misusing your data, please raise a complaint with our support team first. If the matter remains unresolved, you have the right to file a complaint with the relevant data protection authority.

ZetBet strictly does not provide services to anyone under the age of 18. We actively enforce age verification processes to prevent minors from accessing the platform.

• Date of birth is verified at the time of registration.
• Age is verified through the KYC process.
• Additional identity documents may be requested in cases of suspicion.

If you suspect that a minor has created a ZetBet account, please report it to support@zetbet.wine. We will take prompt action.

ZetBet employs industry-leading security technology to protect your data. Our security framework is regularly audited by independent security experts.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Firewall & DDoS Protection: Protecting servers from external attacks.
• Regular Security Audits: Penetration testing every quarter.
• Access Control: Only authorised staff can access specific data.
• Data Backup: Regular encrypted backups stored at separate locations.

To keep your account secure, use a strong password, enable 2FA, and never share your login credentials with anyone. Report any suspicious activity to us immediately.

ZetBet may update this Privacy Policy as needed. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

• For significant changes, advance notice will be sent to your registered email address.
• For minor changes, a notice will be displayed on the site.
• Continued use of the platform following any update constitutes acceptance of the revised policy.

If you do not agree with the updated policy, you have the right to close your account. Send your account closure request to support@zetbet.wine.

Our dedicated team is always ready to handle any privacy-related questions, requests, or complaints. We typically respond within 24–48 hours.

• Email: support@zetbet.wine
• Content: Use "Privacy Request" as your email subject line.
• Include the following: Registered email and request details.

Contact us today to learn more about ZetBet's Privacy Policy or to exercise your rights. We take every concern seriously and are committed to resolving it with full transparency.